Privacy Policy

Effective Date: 1st Jan 2025

At Think Dong Studio (“we,” “our,” or “us”), we respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our CRM application (“App”). By using the App, you agree to the collection and use of your personal data as described in this Privacy Policy.

1. Information We Collect

We collect personal information and data in various ways when you use our App. The types of data we collect may include:

• Account Information: When you create an account, we may collect personal details such as your name, email address, phone number, and business-related information.
• Usage Data: We automatically collect data about how you interact with the App, such as device information, IP address, browser type, pages visited, and other diagnostic data.
• Transaction Data: If you use features such as billing or subscriptions, we may collect payment information and transaction history.
• Customer Data: As a CRM app, you may input, store, and process data related to your customers or contacts (such as names, email addresses, phone numbers, and communication history). You are responsible for ensuring that you have the necessary consent to use this data.

2. How We Use Your Information

We use your personal data for the following purposes:

• Account Management: To create, maintain, and manage your account and provide you with customer support.
• Service Improvement: To analyze how you use the App, diagnose technical issues, and improve our services and features.
• Billing and Payments: To process payments, manage subscriptions, and send receipts or invoices.
• Marketing: To send you promotional materials, updates, or other marketing communications (you may opt out of receiving marketing materials at any time).
• Compliance: To comply with legal obligations and enforce our terms of service.

3. How We Share Your Information

We do not sell or rent your personal data to third parties. However, we may share your information in the following circumstances:

• Service Providers: We may share your data with trusted third-party service providers who help us operate our App, such as payment processors, hosting providers, and customer support platforms. These service providers are obligated to protect your data and are not allowed to use it for any other purpose.
• Legal Requirements: We may disclose your personal data if required to do so by law or in response to legal processes, such as a subpoena, court order, or government request.
• Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our business, your personal data may be transferred as part of the transaction.

4. Data Security

We take the security of your personal data seriously and implement a variety of security measures to protect it from unauthorized access, alteration, disclosure, or destruction. These measures include encryption, access controls, and secure data storage practices. However, no data transmission over the internet or method of electronic storage is 100% secure, and we cannot guarantee absolute security.

5. Your Rights and Choices

Under data protection laws, you have certain rights regarding your personal data, including:

• Access: You can request a copy of the personal data we hold about you.
• Correction: You can update or correct any inaccurate personal data.
• Deletion: You can request that we delete your personal data, subject to applicable legal or contractual obligations.
• Opt-Out: You can opt out of receiving marketing communications from us at any time by clicking the “unsubscribe” link in emails.

6. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to collect and track information about your use of the App and to improve your experience. Cookies are small data files placed on your device that help us remember your preferences, customize content, and analyze usage patterns.

You can control or disable cookies through your browser settings. However, please note that some features of the App may not function properly if you disable cookies.

7. International Data Transfers

Your personal data may be transferred to and stored in countries other than your own, including in jurisdictions where the data protection laws may be less stringent than those in your country. By using the App, you consent to the transfer of your personal data to these countries.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any significant changes by posting the updated policy within the App or via email. The updated Privacy Policy will be effective as of the date it is posted.

9. Contact us

For any additional questions or inquiries about the Policy, please send an email to seyin@thinkdongstudio.com